REFUNDS AND RETURNS POLICY

If the product has been damaged during delivery, please inform us within 14 days of delivery and we will either send you a replacement by return of post or issue with a full refund including any delivery costs.

We can only process any returns and refunds for items purchased directly from healtharenaproducts.com. This does not affect your statutory rights.

If you need further information, please contact us on +44 (0) 1670 511 066 or email: info@healtharenaproducts.com

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

All of our marketing emails will give you the opportunity to unsubscribe at any given time.

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us

TERMS AND CONDITIONS

We have set out below the terms and conditions which apply to information shown in the pages of WWW.HEALTHARENAPRODUCTS.COM ("the Web Site") and to the ordering of any products from the Web Site. By placing an order, you agree to and accept these terms and conditions.

1. Healtharena Ltd.

a) "Skin Deep Collagen" is the trademark or registered trademark of Health Arena Limited and/or our affiliates in the U.K. and in other countries.
b) The material in the Web Site is copyright to Health Arena Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

c) "HealthArena Carb-Block" is the trademark or registered trademark of Health Arena Limited and/or our affiliates in the U.K. and in other countries.
d) The material in the Web Site is copyright to Health Arena Limited or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a) Our contact address is:       

 HealthArena Limited
              8 Backriggs,
              Morpeth,
              Northumberland
              NE61 1PB

b) You may also contact us by: telephone on: +44 (0) 1670 511 066 or by fax on:+44 (0) 1670 511 851 or by e-mail : info@healtharenaproducts.com

3. Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering

a) You may order products from the Web Site by submitting a completed order form through the check out procedure.
b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. Price and Payment

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the country of the delivery address you specify in your order.
c) Payment is made by credit card at the time we accept your order. (The credit cards we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your credit card.

7. Delivery

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

9. General

a) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
b) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.